PRIVACY POLICY

Adaktar International d.o.o. (as a member of the Adaktar Group, which includes Adaktar.rs, AdaktarLenses.com and Adaktar D.O.O. Micropigmentation in Belgrade, Serbia) respects your privacy and carefully protects your personal data.

In this Privacy Policy, we define the methods of collecting your personal data, the purposes for which we collect it, the security measures we use to protect it, the parties with whom we share it, as well as your rights related to personal data protection.

This policy applies to:

all users of our website www.adaktar.ez (hereinafter: the website),

subscriptions and execution of subscription contracts for services provided by Adaktar International,

organization and execution of events organized by the Adaktar Group, including registration for such events,

subscription to our blog updates,

subscription to our notifications about new offers and event organization,

inquiries about our offer via phone, email, printed forms or online forms,

downloading documents published on our website,

use of social media,

use of any service provided by Adaktar International on its websites,

use of our online store.

DATA CONTROLLER

This policy applies to all personal data collected and stored about you by Adaktar International d.o.o. Zagreb (hereinafter “Adaktar International”, “we”, “us”).

Adaktar International is, in accordance with applicable data protection laws, as the data controller, responsible for processing and storing your personal data.

If you have any questions regarding the use of this policy or the exercise of your rights under this policy, feel free to contact us at:

adaktareu@gmail.com
+385 95 746 0044
OIB: 50529624524
MB: 081621514
Adaktar International d.o.o., Horvatova ulica 80A, Zagreb, with the note “personal data protection”.

This policy explains how we handle and use your personal data and your rights regarding that data.

KEY TERMS

Key terms used in the policy are:

Personal data – any information that can identify an individual (e.g. name, surname, email address, phone number, etc.)

Controller – a legal entity that determines the purpose and manner of personal data processing

Processor – a legal or natural person who processes personal data on behalf of the controller

Processing – collection, storage, access and other forms of using personal data

Personal data protection is guaranteed to every person regardless of nationality, residence, race, skin color, gender, language, religion, political or other beliefs, nationality, social origin, property status, education, social status or other personal characteristic.

Please read the text below carefully.

PERSONAL DATA

Personal data is any information relating to an identified or identifiable natural person that we obtain from you through various interactions with our legal entity, including visits to our website and social media, and contact through them.

We collect only the personal data that is necessary and relevant for the purposes for which we intend to use it.

Information we collect via the internet, phone, social media and email includes:

Your first and last name;

Contact details (email address, phone number, mailing address);

Any information you enter in correspondence via email, chat, messages or other channels, and forms you complete on the website or social media;

Details of your orders and purchases;

Your marketing preferences;

Opinions and other information you provide through surveys and product reviews;

Personal data included in entries for competitions we organize;

Identification data when exercising your rights regarding personal data processing;

Details of all transactions between you and us;

Information you provide in case of questions or issues;

Details of your payment card and, in case of refund, bank account details;

Information on frequency of using vouchers, coupon codes;

Details of website usage, including traffic data, web logs and statistics, such as clicks, time and location of website access;

The IP address from which you access the website;

Information on cookies, pixels and beacon cookies (more in the Cookie Policy).

USE OF YOUR PERSONAL DATA

We use your personal data for various reasons, under the belief that we have a legitimate interest and taking your privacy into account.

For example, you will receive an email from us if you provided your contact details during a purchase or inquiry and subscribed to receive such messages. We use your contact details only to send marketing messages about products or services similar to those you purchased, with the option to unsubscribe at any time.

We use your data to contact you via email, internet or mail about marketing offers, events, launches, promotions and services.

You can always refuse to receive marketing messages.

YOUR RIGHTS REGARDING PERSONAL DATA

In order to fulfill legal obligations, we will use your personal data to:

Record all your requests regarding personal data rights;

Act in accordance with legal obligations in healthcare;

Resolve complaints about our services and products;

Complete orders, promotions and competitions;

Promote business and measure campaign effectiveness;

Analyze and improve marketing strategies and user experience;

Personalize marketing messages;

Complete purchases and other transactions;

Send targeted online advertising (with the option to object);

Remind you of an abandoned cart or provide relevant information;

Send product information after a purchase or inquiry;

Monitor engagement with our websites and communications.

DATA PROCESSING

Your data is processed in order to:

Respond to your inquiries and requests;

Adapt to market needs and improve products and services;

Conduct market research and analysis;

Manage administrative and technical business aspects;

Prevent fraud and unauthorized access;

Verify data accuracy;

Ensure network security;

Act upon your personal data protection requests;

Manage corporate changes;

Improve databases and systems;

Protect legal interests and conduct legal proceedings;

Notify you of changes to terms and policies;

Manage your complaints and requests.

VITAL INTERESTS

We may also use your data in cases of vital interest, for example in the event of product recalls.

MARKETING

If you have given consent, we may contact you with marketing messages about offers and news relevant to your interests and location. You may unsubscribe at any time.

DATA DISCLOSURE

We disclose your data only in exceptional cases and with your consent or legal obligation.

We disclose only necessary data to suppliers and partners, with a contractual obligation of protection and use in accordance with our instructions.

We do not sell your data to third parties.

SECURITY AND EXTERNAL LINKS

Data security is our priority, but data transmission via the internet is not completely secure.

Please take care of the security of your user credentials.

There may be links on the website to other sites that are not under our control, for which we are not responsible.

YOUR RIGHTS

You have the right to:

Access the personal data we hold about you;

Correct inaccurate or incomplete data;

Delete personal data where there is no valid reason for processing;

Restrict processing under certain circumstances;

Transfer data in a machine-readable format;

Object to data processing based on legitimate interest;

Withdraw consent for data processing at any time.

To exercise your rights, contact us at adaktarhr@gmail.com.

DATA RETENTION

We retain data in accordance with the law, only for as long as necessary for processing purposes or as legally prescribed (e.g. 5 years for invoices).

Data collected based on consent is retained until the consent is withdrawn.

Data that has reached the retention period is deleted, destroyed or anonymized.

For additional information about retention periods, feel free to contact us.

COOKIES

Cookies are small text files stored on your device when you visit certain websites. When accessing our website, we use cookies to improve your user experience and better understand how you use our site.

You have the option to accept or disable the use of cookies. If you choose to disable cookies, it is possible that you will not be able to use certain parts of our website. For more information about cookies and how we use them, please read our Cookie Policy.

POLICY CHANGES

Adaktar International may amend this Privacy Policy. In case of any changes, we will inform you in advance. You will be deemed to have accepted the new version of the Policy if you continue to use our website and other services covered by this Policy after the new version comes into effect.